About ServiceRize
ServiceRize is a unique AI powered service desk solution. It is about solving all IT issues like end user support, networking, data centre, security and application support using cognitive and IT Process Automation (ITPA) technologies.
ServiceRize bot understands the IT language and has NLU as well as machine learning capabilities. The bot further assists support staff with automatic resolution of IT tickets. The bot does end to end automation of the IT tickets reducing turn around time considerably
The bots do majority of heavy lifting to execute most of the standard IT tasks. They are backed up by a small team of human engineers who handle more complex tasks.
Our innovative approach of using virtual and human engineers in delivering unique Service helps companies to save over 40% costs, 3 to 10 times faster response time, eliminate human errors and provide ultimate value to your business operations.
Why Create Silos
of Automation?
Single AI-powered integrated end-to-end automation solution for all of IT
IT Ticket
Auto-assignment
IT Ticket
Auto-resolution
NLU with Pre-build IT issue knowledge
End-To-End Automation
AI Powered knowledge Search
Why Create Silos
of Automation?
Single AI-powered integrated end-to-end automation solution for all of IT
IT Support without Automation
Avg. Ticket per employee per month
Avg. wait time to look at the ticket
Avg. wait time to resolve the issue
30% – 50%
Of IT Support cost can be saved with ServiceRize
IT Support without Automation
Avg. Ticket per employee per month
Avg. wait time to look at the ticket
Avg. wait time to resolve the issue
30% – 50%
Of IT Support cost can be saved with ServiceRize
ServiceRize can handle multiple areas of IT
ServiceRize can handle multiple areas of IT
End user Support
Data Center
Network
Security Operations
Scheduled Activities
Application Support
End user Support
Data Center
Network
Security Operations
Scheduled Activities
Application Support
ServiceRize Operations
ServiceRize operations consists of creative combination of ServiceRize support agents and ServiceRize robots seamlessly delivering superior service. This unique combination will help us provide end-to-end managed services to our customers with high efficiency and reduced cost.
ServiceRize is a business unit of Vyom Labs.
If you are looking for services or solutions partner to help you manage your IT infrastructure, we can bring in our unique service, competent team, innovative approaches and years of experience serving customers of various sizes across the world.
Large Multinational Clientele
14+ years of Experience
4+ Continent Served
200+ IT Consultants
8+ Industries Served
Client Testimony
Work with us to Transform your ServiceDesk with Intelligent Service Desk.
We are glad to have Vyom Labs as our support partner and want to thank its T1 staff for providing
excellent service .Vyom Labs support service has reduced our workload drastically and has enabled
our user community to take more projects, spend more time with users.We highly recognize your domain expertise, dedication, teamwork, availability and the
professionalism.
John Hokanson
Director of IT Services, Starr Insurance Holdings, Inc.
Vyom Labs has allowed us to travel an extra mile for our IT services has enabled
our on-shore staff to concentrate on new projects. They have taken the L1 / L2 load from us and
that too with the improved response and SLA times.The end-user survey’s speak superb for the services they provide.
Thanks to the team, look forward to more engagement.
Heath Fowler
Help Desk Manager, Wilsonart
We are glad to have Vyom Labs as our support partner and want to thank its T1 staff for providing excellent service .Vyom Labs support service has reduced our workload drastically and has enabled our user community to take more projects, spend more time with users.
We highly recognize your domain expertise, dedication, teamwork, availability and the professionalism.
John Hokanson
Director of IT Services, Starr Insurance Holdings, Inc.
Vyom Labs has allowed us to travel an extra mile for our IT services has enabled our on-shore staff to concentrate on new projects. They have taken the L1 / L2 load from us and that too with the improved response and SLA times.
The end-user survey’s speak superb for the services they provide. Thanks to the team, look forward to more engagement.
Heath Fowler
Help Desk Manager, Wilsonart
Our Clients
