Intelligent Managed Service Desk
Service Desk is a face of the entire IT in any organization. Customer satisfaction depends on how good is your service desk operation. Many a times, running an efficient [...]
Use of AI in Service Desk Operations
AI promises to be one of the most disruptive and innovative technologies during the next 10 years. Based on the 2019 Gartner CIO Survey, 14% of organizations employ AI [...]