In this pandemic situation working remotely becomes mandatory. The service desk ticket volume is increased and also has a big impact on productivity and customer experience.
Join us in this webinar to learn how to retain the IT productivity in such crisis using an innovative combination of ServiceRize support agents and ServiceRize robots without compromising the service quality from Yomara Knott, Sr. Director, Strategy and Governance and John Hokanson, Director of IT Services at Starr Insurance Holdings Inc.. They share their experience with ServiceRize services, how it has helped them manage their remote infrastructure by leveraging ServiceRize intelligent service desk operations.
Webinar Agenda:
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IT Support and Challenges faced during COVID-19.
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Best practices to combat surge in IT requests during a crisis like COVID-19.
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Introduction to Managed Intelligent Service Desk Operations
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Real world success story of Starr Insurance
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Q&A
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Webinar Presenters
Yomara Knott,
Sr. IT Director, Strategy & Governance,
Starr Insurance Holdings Inc
John Hokanson,
Director of IT Services,
Starr Insurance Holdings Inc
Siva Juturi,
EVP – Sales,
Vyom Labs Inc