About ServiceRize

ServiceRize is a unique AI powered service desk solution. It is about solving all IT issues like end user support, networking, data centre, security and application support using cognitive and IT Process Automation (ITPA) technologies.

ServiceRize bot understands the IT language and has NLU as well as machine learning capabilities. The bot further assists support staff with automatic resolution of IT tickets. The bot does end to end automation of the IT tickets reducing turn around time considerably

The bots do majority of heavy lifting to execute most of the standard IT tasks. They are backed up by a small team of human engineers who handle more complex tasks.

Our innovative approach of using virtual and human engineers in delivering unique Service helps companies to save over 40% costs, 3 to 10 times faster response time, eliminate human errors and provide ultimate value to your business operations.

Why Create Silos
of Automation?

Single AI-powered integrated end-to-end automation solution for all of IT

IT Ticket
Auto-assignment

IT Ticket
Auto-resolution

NLU with Pre-build IT issue knowledge

End-To-End Automation

AI Powered knowledge Search

Why Create Silos
of Automation?

Single AI-powered integrated end-to-end automation solution for all of IT

IT Support without Automation

Avg. Ticket per employee per month

Avg. wait time to look at the ticket

Avg. wait time to resolve the issue

30% – 50%

Of IT Support cost can be saved with ServiceRize

IT Support without Automation

30% – 50%

Of IT Support cost can be saved with ServiceRize

ServiceRize can handle multiple areas of IT

ServiceRize can handle multiple areas of IT

End user Support

Data Center

Network

Security Operations

Scheduled Activities

Application Support

End user Support

Data Center

Network

Security Operations

Scheduled Activities

Application Support

ServiceRize Operations

ServiceRize operations consists of creative combination of ServiceRize support agents and ServiceRize robots seamlessly delivering superior service. This unique combination will help us provide end-to-end managed services to our customers with high efficiency and reduced cost.

ServiceRize is a business unit of Vyom Labs.

If you are looking for services or solutions partner to help you manage your IT infrastructure, we can bring in our unique service, competent team, innovative approaches and years of experience serving customers of various sizes across the world.

Large Mulitnational Clientale

Large Multinational Clientele

14+ years of Experience

14+ years of Experience

4+ Continent Served

4+ Continent Served

200+ ServiceRize Consultants

200+ IT Consultants

8+ Industries Served

8+ Industries Served

Client Testimony

Work with us to Transform your ServiceDesk with Intelligent Service Desk.

starr-companies-logo

We are glad to have Vyom Labs as our support partner and want to thank its T1 staff for providing
excellent service .Vyom Labs support service has reduced our workload drastically and has enabled
our user community to take more projects, spend more time with users.

We highly recognize your domain expertise, dedication, teamwork, availability and the
professionalism.

John Hokanson
Director of IT Services, Starr Insurance Holdings, Inc.

Vyom Labs has allowed us to travel an extra mile for our IT services has enabled
our on-shore staff to concentrate on new projects. They have taken the L1 / L2 load from us and
that too with the improved response and SLA times.

The end-user survey’s speak superb for the services they provide.
Thanks to the team, look forward to more engagement.

Heath Fowler
Help Desk Manager, Wilsonart

starr-companies-logo

We are glad to have Vyom Labs as our support partner and want to thank its T1 staff for providing excellent service .Vyom Labs support service has reduced our workload drastically and has enabled our user community to take more projects, spend more time with users.

We highly recognize your domain expertise, dedication, teamwork, availability and the professionalism.

John Hokanson
Director of IT Services, Starr Insurance Holdings, Inc.

Vyom Labs has allowed us to travel an extra mile for our IT services has enabled our on-shore staff to concentrate on new projects. They have taken the L1 / L2 load from us and that too with the improved response and SLA times.

The end-user survey’s speak superb for the services they provide. Thanks to the team, look forward to more engagement.

Heath Fowler
Help Desk Manager, Wilsonart

Our Clients

wilsonart
STARR
AIRBUS
mashreqk-bank
dll-fin
American-Express
Ericsson-logo
Abirlagroup-logo
Xoriant
Signode