Top Candidates for Service Desk Automation
Automation is not new to anyone. It is the foundation for any enterprise digitization. However, companies fail to establish a clear strategy for automation. They cannot define areas of automation and set priorities. They end up with islands of automation, [...]
Will bots replace human agents?
With newer advances in AI and Machine Learning, bots are dominating the customer service operation. AI promises to be one of the most disruptive and innovative technologies. Based on the 2019 Gartner CIO Survey, 14% of organizations employ AI [...]
Intelligent Managed Service Desk
Service Desk is a face of the entire IT in any organization. Customer satisfaction depends on how good is your service desk operation. Many a times, running an efficient service desk is a challenge especially when IT is not [...]
Use of AI in Service Desk Operations
AI promises to be one of the most disruptive and innovative technologies during the next 10 years. Based on the 2019 Gartner CIO Survey, 14% of organizations employ AI and nearly 50% intend to do so in 2020. Face [...]
How are we managing our Service Desk operation during Covid-19 Pandemic?
The Impact The COVID-19 crisis has changed the world order. People all over the world are practicing social distancing. Employees including support staff are compelled to work from home instead of working in normal office environment. [...]
Best practices for effective service desk operations during Covid-19 Pandemic
Corona virus has impacted the world drastically. Most of the workforce including the support staff globally is forced to go remote. Employees have changed their working habits quickly with little time for preparation. In the rush [...]
AIOPS – “AI in IT Operations”
Current situation The digital transformation has both simplified and added complexity to the management of modern IT infrastructure. IT environments are increasingly becoming hybrid, complex, and fast-moving. With containers, microservices and multi-cloud adaption, the number of [...]