Platform
ServiceRize has a powerful AI driven IT Automation platform that automates repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. It offers advanced capabilities like RPA, Chatbot, Machine Learning.
The benefits of IT Automation are compelling – automation improves accountability, efficiency and predictability while reducing cost, variability and risk.
Cognitive Capabilities
Machine Learning
ServiceRize bots use machine learning for classification of tickets, classification of documents, sentiment analysis and many other scenarios.
Chatbot and NLP
ServiceRize has built-in many conversational platforms. One can get seamless integration between enterprise chat applications and automated fulfillment of requests from business operations and IT users. ServiceRize bots can be used for various purposes like Password Reset, FAQs, raising service requests & incidents, etc.
Robotic Process Automation
ServiceRize platform has built-in RPA capabilities. The platform is capable of automating typical IT service desk requests such as: Password resets, share folder access, AD account management, user on-boarding and off-boarding etc. The RPA capabilities help in reducing human errors, improve TAT and MTTR drastically.
Machine Learning
ServiceRize bots use machine learning for classification of tickets, classification of documents, sentiment analysis and many other scenarios.
Chatbot and NLP
ServiceRize has built-in many conversational platforms. One can get seamless integration between enterprise chat applications and automated fulfillment of requests from business operations and IT users. ServiceRize bots can be used for various purposes like Password Reset, FAQs, raising service requests & incidents, etc.
Robotic Process Automation
ServiceRize platform has built-in RPA capabilities. The platform is capable of automating typical IT service desk requests such as: Password resets, share folder access, AD account management, user on-boarding and off-boarding etc. The RPA capabilities help in reducing human errors, improve TAT and MTTR drastically.
