ServiceRize team consists of multiple bots. Each bot is capable of automating common IT tasks (over 250+) successfully without any human intervention. The virtual agent can handle everything from response to the resolution.
The bots are well trained and have a unique ability to understand “IT language (e.g. Add User to DL, Spin a VM, etc.) Depending upon the customer catalog and context the bots could be further trained to understand requests coming from end-users. The seamless transfer between a bot and a human agent ensures service continuity.