Gartner Report:
Top Strategic Technology Trends for 2021
Gartner Report:
Top Strategic Technology Trends for 2021
In the year 2020, due to covid19 there has been a drastic change not only in our lives but also in the business environment and technology. Organizations have started adapting to the new normal and exploring new ways towards organizational growth.
The treads are becoming more on themes like People centricity, location independence and resilient delivery.
Gartner has identified the new trends which organizations have to follow post the pandemic, that are mentioned in their “Top Strategic Technology Trends 2021 report.”. These combined strategic technology trends enable organizational plasticity that will help to guide organizations in the area of Internet of Behavior, Privacy Enhancing computing, Distributed cloud and Hyperautomation etc.
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ServiceRize service is a creative combination of service desk agents and Servicerize bots seamlessly delivering superior and cost effective service.
ServiceRize uses Hyperautomation technologies along with automation which brings down service desk operational costs significantly. It further reduces TAT and MTTR, intuitive user interface using chatbots, auto-resolution reducing human errors, auto-classification of service desk tickets.