Service Desk is the face of the entire IT organization in a company. Customer Satisfaction depends on how good is your service desk. Many a times, running an efficient service desk is a challenge especially when IT is not your core business. According to Gartner, by 2020, 80% of outsourced service desks for global enterprises will no longer require human service desk agents for the first contact.

ServiceRize intelligent service desk operations addresses the business challenges imposed by inefficiently managed service desk such as:

ServiceRize Bot Highlights

ServiceRize Operational Model

ServiceRize operates on “shift-left” philosophy where most of the mundane tasks at L1/L2 are done by ServiceRize robots. Our competent L3 level technical team is equipped with right skills to handle complex network/server/applications support level tickets.

Business Benefits

Why ServiceRize Service ?

  • Innovative service offering leveraging ServiceRize bots and human agents

  • Over 14 years of experience in ITSM tools and running service desk operations

  • SLA based 24×7 service

  • Flexible engagement model with instant scale-up choice to handle increased call-volumes

  • Guarantee of 50% cost reduction in first year and 10-15% cost reduction year over year.

Typical Customer Case Study Results

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