Top Candidates for Service Desk Automation
Automation is not new to anyone. It is the foundation for any enterprise digitization. However, companies fail to establish a clear strategy for automation. They cannot define areas of automation [...]
Will bots replace human agents?
With newer advances in AI and Machine Learning, bots are dominating the customer service operation. AI promises to be one of the most disruptive and innovative technologies. Based on [...]
How are we managing our Service Desk operation during Covid-19 Pandemic?
The Impact The COVID-19 crisis has changed the world order. People all over the world are practicing social distancing. Employees including support staff are compelled to [...]
Best practices for effective service desk operations during Covid-19 Pandemic
Corona virus has impacted the world drastically. Most of the workforce including the support staff globally is forced to go remote. Employees have changed their working [...]