Will bots replace human agents?
With newer advances in AI and Machine Learning, bots are dominating the customer service operation. AI promises to be one of the most disruptive and innovative technologies. Based on [...]
With newer advances in AI and Machine Learning, bots are dominating the customer service operation. AI promises to be one of the most disruptive and innovative technologies. Based on [...]
AI promises to be one of the most disruptive and innovative technologies during the next 10 years. Based on the 2019 Gartner CIO Survey, 14% of organizations employ AI [...]
The Impact The COVID-19 crisis has changed the world order. People all over the world are practicing social distancing. Employees including support staff are compelled to [...]